Company History
**Karen Nationwide Distribution Company** began its operations in 2008 with the goal of introducing, distributing, and selling products from **Karen Pharmaceutical Company**.
By 2016, with the establishment of **19 in-house branches** across the country and the support of **500 employees**, the company reached a significant milestone in business growth and customer service. It now distributes not only the pharmaceutical and supplement portfolio of Karen Pharmaceutical Company but also products from **over 50 manufacturers and importers**.
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### **Licensing and Compliance**
Since its inception, the company has obtained all required licenses from the **Food and Drug Organization**. It operates under strict compliance with **Good Storage Practices (GSP)** and **Good Distribution Practices (GDP)**, ensuring top-tier warehousing and distribution standards.
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### **Quality Management and Certifications**
Karen Distribution Company has implemented a **Quality Management System** and obtained the **ISO 9001:2015** international certification to enhance its customer service processes and infrastructure. Additionally, customer relationship management (CRM) processes are conducted according to **ISO 10002** and **ISO 10004** standards, focusing on identifying customer needs, addressing complaints, and measuring customer satisfaction.
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### **Pharmaceutical Expertise**
The company employs **20 licensed pharmacists** who oversee quality assurance in storage and distribution processes at both the central warehouse and branch locations.
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### **Branches and Sales Offices**
Karen Distribution Company operates **17 main branches** across major cities, including:
- **Tehran East & West**
- **Yazd**
- **Shiraz**
- **Mashhad**
- **Isfahan**
- **Kerman**
- **Kermanshah**
- **Urmia**
- **Hamedan**
- **Tabriz**
- **Ahvaz**
- **Mazandaran**
- **Gilan**
- **Gorgan**
- **Zahedan**
- **Lorestan**
Additionally, it has **two sales offices** in **Qom** and **Karaj**.
By leveraging its extensive network, professional staff, and advanced infrastructure, Karen Distribution Company continues to be a leader in the pharmaceutical and supplement distribution industry in Iran.
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Policy Statement
Karen Supplement Distribution Company began its operations in 2008 with the aim of introducing, distributing, and selling health-oriented products (pharmaceuticals and supplements).
Leveraging the expertise, technical knowledge, and strategic management capabilities of senior managers, along with the scientific proficiency of its specialists, the company outlines and declares its mission and vision as follows:
Mission
Facilitating and accelerating public access to health-oriented products while contributing to societal health improvement by creating mutual value for customers and suppliers.
Vision
By 2025, Karen will be the most recognized and reputable nationwide supplement distributor, committed to fulfilling the goals and obligations of its suppliers and customers.
Strategic Goals:
In line with achieving this vision while adhering to customer-centric principles, relevant legal requirements from regulatory bodies, and ISO 9001-2015 international standards, the company sets the following goals:
- Enhancing and improving the distribution system using IT-based solutions
- Increasing stakeholder satisfaction by improving existing systems
- Developing and upgrading the knowledge, skills, and motivation of human resources
- Expanding market share through network development and boosting sales
I hereby declare my commitment to establishing and maintaining the quality management system. I will oversee its continuous improvement and effectiveness to ensure the sustainability of the aforementioned quality objectives. I expect all colleagues to understand, implement, and strive to enhance this policy actively.
CEO of Karen Supplement Distribution Company
Hosein Dehghanizadeh
Certificates
